Privacy Policy

Last update: May 29, 2026

Xeltrion runs this shop and website, in including all related information, content, features, tools, products and services to provide you with a customized shopping experience ("Services"). Xeltrion is powered by Shopify technology, which allows us to offer you the Services. This Privacy Policy describes how what we collect, use and we disclose personal data of the User visiting and using the Services, making purchases through them or communicating with them us in otherwise. In the event of a conflict between our Terms of Service and this Privacy Policy this Privacy Policy applies to the collection, processing and disclosure of the User's personal information.

Please read this Privacy Policy carefully. By using Services by accessing them, the User confirms that he/she is familiar with this Privacy Policy and understands the principles of collection, use and disclosure of his data described in this Privacy Policy.

Personal information we collect and we process

When we use the term "personal information", we refer to information that identifies you or may identify you. a reasonable way to stay with related to it. Personal information does not include information collected anonymously or that has been anonymized in in a way that prevents the User from being identified or linked to them User. We may collect or process the following categories of personal information, including: this drawn from their conclusions, in depending on the method, what user uses Services the User's place of residence, and also in to the extent permitted or required by applicable law:

  • Contact details include the name and name, address, billing address, shipping address, telephone number and email address.
  • Financial data include credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment methods, payment confirmations and other payment details.
  • Information about account include username, password, security questions, preferences and settings.
  • Information about transactions include items that the User views, adds to cart, adds to wish list, purchases, returns, exchanges or cancels, and also past transactions.
  • Communication with us include the information provided in communication with us, e.g. when sending an inquiry to our customer service department.
  • Information about device including information about client device, browser or network connection, IP address and other unique identifiers.
  • Information about use including information regarding customer interactions with Services, in this way and time of use Services or navigating them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from the customer In this in when you create an account, visit our Services or use our Services them, communication with us or in if you provide us with personal information in another way.
  • Automatically through the Services including with User's device when using our products or services or visiting our websites, and also through the use of cookies and similar technologies.
  • From service providers In this in cases where we cooperate with them in to support certain technology and when they collect or process the User's personal information in on our behalf.
  • From our partners or other external companies

How we use your personal information

IN depending on the way you interact with us and the Services you use, we may use your personal information in for the following purposes:

  • Providing, customizing and improving the Services. We use your personal information in for the purpose of providing Services, this in for the purpose of implementing the contract concluded with User, processing payments, fulfilling orders, remembering preferences and products that interest the User, sending notifications related to User account, processing purchases, returns, exchanges or other transactions, creating, and maintaining and managing the User's account, organizing shipping, enabling returns and exchanges, enabling the publication of reviews and creating a personalized shopping experience, for example by recommending products related to User's prior purchases. This may include using the customer's personal information in for personalization purposes and improving the Services.
  • Marketing and advertisement. We may use your personal information in such marketing purposes and promotional purposes, such as sending marketing, advertising and promotional messages via email, text message or postal mail, and in to display online advertisements to the User promoting products or services in our Services or in other websites, including based on items purchased or added to the cart by the User or other activities of the User in Services.
  • Safety and fraud prevention. We use your personal information in to authenticate his account, provide secure payments and purchases, detect and investigate potentially fraudulent, illegal, dangerous or malicious activities and take appropriate action in order to combat them, and also protecting public safety and ensuring the security of our services. If the User decides to use Services account registration, you will be responsible for ensuring the security of your account credentials. We strongly advise against sharing your account credentials with anyone's username, password and other credentials.
  • Communication with User. We use your personal information to provide you with customer service, respond to your questions, provide you with effective services, and maintain your business relationships.
  • Legal reasons. We use your personal information in to ensure compliance with applicable law or respond to legitimate legal processes, in including requests from law enforcement agencies or government institutions, and also in for the purpose of conducting investigations or participating in evidentiary proceedings in civil matters, potential or actual litigation or other proceedings of a contentious nature, and also in to enforce or investigate potential violations of our terms or policies.

IN how we disclose personal information

In certain circumstances, we may disclose your personal information to third party companies in legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

  • IN In the case of Shopify, we may disclose data to suppliers and other external companies that provide services in on our behalf (e.g. IT management, payment processing, data analysis, customer service, storage in cloud, implementation and shipment).
  • IN in the case of business partners and marketing in for the purpose of providing marketing services and presenting advertisements to the User. For example, we use Shopify to provide personalized ads using third-party services based on your online activities across different merchants and on various websites. Our business partners and marketing will use the User's data in accordance with own information about privacy policy. Depending on your place of residence, you may have the right not to share your information with others. to display personalized ads and marketing based on your online activity different sellers in on various websites.
  • When you direct, request, or consent to us disclosing certain information to third parties, for example: for the purpose of shipping products or in connection with using social media widgets or login integration.
  • WITH our affiliates or in within our corporate group.
  • IN in connection with business transaction such as a merger or bankruptcy in in order to meet the obligations arising from applicable law (in this in responding to subpoenas, search warrants and similar requests), enforce applicable terms of service or policies, and protect and defend the Services, our rights, your rights or the rights of others.

Report from Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding the User's access to the Services and use of the Services them, in the purpose of their provision and improvement. Information provided in within the Services will be transferred and shared with Shopify, and also to external companies that may be based in countries other than the User's country of residence, for the purpose of providing services to him. What's more, in for the purpose of securing, developing and To improve our business, we use some advanced Shopify features that include data and information obtained from User interaction with our Store, with other sellers and With Shopify platform.To provide you with these advanced features, Shopify may use personal information collected from your interactions with our Store, with other sellers and With Shopify platform. In In such circumstances, Shopify is responsible for processing your personal information, including for responding to his requests regarding the exercise of his rights related to using the User's personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit Shopify Consumer Privacy Policy . Depending on your place of residence, you may benefit from applicable rights regarding your personal data here Link to Shopify's privacy portal.

Websites and third-party links

The Services may contain links to websites and other online platforms operated by third parties. if you move to unaffiliated websites us or not controlled by us, please refer to their privacy policies and safety and other rules and terms and conditions. We do not guarantee the privacy or security of such websites, and are not responsible for them. This includes, but is not limited to, the accuracy, completeness and reliability of the information found in these websites. The information you provide on public or semi-public places, in including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without any restrictions on their use by us or the third-party. Our inclusion of such links in itself does not imply any endorsement of the content on such platforms or their owners or operators, except for the situations explained in Services.

Children's data

The Services are not intended for use by children. We do not knowingly collect any personal information from children under the age of majority in User's jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request their deletion. As of the date of entry into force of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as defined in definition of these terms in applicable law) personal data of persons under 16 years of age. year of life.

Security and retention of user data

Please note that no security measures are perfect or inviolable and We cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We advise against using dangerous channels in to provide us with sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to service your account, provide the Services to you, comply with legal requirements, resolve disputes, or enforce other applicable contracts and politician.

Laws and User choices

Depending on your place of residence, you may have all of the following rights related to: his personal information or some of them.However, these rights are not absolute, they can only apply in certain circumstances and, in In some cases, we may refuse your request in to the extent permitted by law.

  • Right to access/information. You may have the right to access personal information we hold about you.
  • The right to delete data. You may have the right to request that we delete personal information we hold about you.
  • The right to rectify data. You may have the right to request that we correct any inaccurate personal information we hold about you.
  • The right to data portability. You may have the right to obtain a copy of the personal information we hold about you and also request their transfer to an external company in certain circumstances and With some exceptions.
  • Managing communication preferences. We may send you promotional emails and The user can in unsubscribe at any time receiving them by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, for example, about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area and you are subject to exceptions and limitations provided by local law, in addition to the rights described above, you may benefit from the following rights:

  • Objection to data processing and limitation of data processing: You have the right to ask us for cessation or limitation of processing of his personal information in certain purposes.
  • Withdrawal of consent: IN Where we require your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect our compliance with the right to any processing based on his consent before its withdrawal.

The user may pursue any of the following: these rights where indicated in Services or using the contact details below.To learn more about how Shopify uses your personal information and the rights you may have, please visit including on the rights related to data processing by Shopify, please visit the website https://privacy.shopify.com/pl.

We will not discriminate against you for using any of these rights. We may need to verify your identity before we can comply with your request, in accordance with applicable law. In accordance with applicable regulations, the User may authorize a representative to submit on his behalf, requests related to exercising your rights. Before we accept such a request submitted by a representative, we will require proof that the representative has been authorized by the User to act in on his behalf, and we may also ask the User for direct confirmation of your identity. We will respond to your request in within the time limit provided for by applicable regulations.

Complaints

In case of complaints regarding the manner in which how we process personal data, please contact us, using contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. List of competent data protection supervisory authorities EEA can be found here.

International data transfer

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the UK, we will rely on recognised data transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in United Kingdom, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes in this Privacy Policy

We may update this Privacy Policy from time to time, including: to reflect changes in our practices or with other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and We will inform the User about changes in accordance with applicable legal provisions.

Contact

IN If you have any questions regarding our practices in regarding privacy or this Privacy Policy, or in in order to take advantage of any of the rights of the User, you should contact us by phone , In e-mail messages to the address mistrz394@mail.com or by post to the address Viale Giancarlo Odino 4, GE, 16125, IT According to applicable regulations on Personal data protection, we are the controller of the User's personal information.