Shipment

Shipping Policy

1. General information

This policy defines the rules for shipping orders placed via the online store. Xeltrion Store, available at https://Xeltrion. com and run by:

Carrieri Davide

Via Sant'Antonio 73 72015 Fasano BR, Italia
P.IVA: 02769070745


E-mail: support@Xeltrion. com

2. Order processing time

  • Orders are processed within 24–48 hours from the moment the payment is posted (business days).

  • Once your order has been processed, it will be shipped from our European logistics warehouse.

3. Delivery time

Standard delivery time is:

  • Poland: 3–5 business days

  • EU countries: 3–7 business days

Delivery times may vary slightly depending on the carrier, holiday periods or a sudden increase in order volume.

4. Shipping costs

Shipping costs are displayed when placing your order and depend on the delivery country and shipping method chosen.
We often offer promotions on free shipping for selected countries.

5. Tracking your shipment

Every order receives tracking number, which allows you to check the status of your shipment in real time.
The tracking link is generated automatically and sent to the email address provided when ordering.

6. Incorrect address or delivery failure

The customer is responsible for providing correct address details.
In case of:

  • wrong address,

  • refusal of acceptance,

  • failure to collect the shipment on time,

the shipment may be returned to the warehouse and the customer may be charged for re-shipping.

7. Damage during transport

If you receive a damaged package, please report the matter immediately to the following address:
support@Xeltrion. com
Please send photos of the packaging and damage - this will facilitate a quick response and possible product replacement.

8. Delivery delays

Although we strive to deliver as quickly as possible, occasional delays may occur due to reasons beyond our control (carrier, weather conditions, holiday periods).
In such cases, please contact us and our customer service department will help resolve the situation.

9. Contact

For any questions regarding shipping, please contact us:
E-mail: support@Xeltrion. com
Side: https://Xeltrion.com